Your satisfaction is important 

While we strive to always provide a high level of service, we acknowledge that misunderstandings or errors may occur. We therefore take your dissatisfaction very seriously and strive to respond quickly and to find a solution. 

Are you dissatisfied? 

1. Call us and get help quickly

Often, a conversation is the fastest way to resolve issues.

Call us on tel.  +4570112525 and get help on weekdays from 8:30 AM to 4:00 PM

2. Contact the complaints officer 

If you are still not satisfied with our decision or case processing, you can send a reasoned complaint to our complaints-handling unit. Please attach relevant documentation for your complaint. It may take up to two weeks before we have processed your case.

Contact our complaints officer  

Other options 

If, after our response to your complaint, you still disagree with Danica, you can lodge a complaint with the Danish Insurance Complaints Board. They will perform an independent assessment of your case. The Complaints Board charges a small fee for handling complaints.
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